Refund policy
<h2>Returns & Refunds</h2>
<p>You have <strong>30 days from the date of delivery</strong> to request a return.</p>
<h3>What can be returned</h3>
<p>Items must be unused, in the condition you received them, and in their original packaging. Please keep the boxes until you are certain you are keeping the piece — furniture and lighting cannot be returned safely without them.</p>
<p>The following cannot be returned: made-to-order and custom-finish pieces, items marked final sale, and gift cards.</p>
<h3>How to start a return</h3>
<p>Reply to your order confirmation email, or write to us at alexanderemersontaylor@gmail.com with your order number and the item you'd like to return. We'll confirm the return and send instructions, including a return address. Items sent back without prior confirmation cannot be accepted.</p>
<h3>Who pays for return shipping</h3>
<ul>
<li><strong>Damaged, faulty or incorrect items</strong> — we cover collection and return shipping in full, and we arrange it.</li>
<li><strong>Change of mind</strong> — return shipping is your responsibility. If you'd like us to arrange collection, the cost is deducted from your refund.</li>
</ul>
<h3>Damaged on arrival</h3>
<p>Inspect the packaging before signing for a freight delivery. If the carton is visibly damaged, note it on the delivery paperwork and photograph it — this makes the claim straightforward. If damage is only apparent after unpacking, email us with photographs within 48 hours of delivery. We will replace the item or refund you in full, and you will not be asked to return a damaged piece before we act.</p>
<h3>Refunds</h3>
<p>Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take a further 5–10 business days for the funds to appear.</p>
<p>Original shipping charges are refunded only where the return is due to our error or a faulty item.</p>
<h3>Exchanges</h3>
<p>The fastest route is to return the item for a refund and place a new order for the piece you want, so you aren't waiting on two shipments in sequence.</p>
<h3>Questions</h3>
<p>Write to alexanderemersontaylor@gmail.com. We answer within one business day, Monday to Friday.</p>