Frequently Asked Questions

Ordering & delivery

How much is shipping?
Free on orders over $100. Under that it's calculated at checkout by weight and destination. Everything ships by standard parcel carrier — no freight, no delivery appointment.

How long will it take?
Dispatch in 1–2 business days, then 2–5 business days in transit. You'll get a tracking link by email as soon as it leaves us.

Do you ship outside the US?
Not yet. Write to us and we'll tell you honestly whether we can help.

Lighting

Do bulbs come included?
It depends on the fixture. Integrated-LED pieces have the light source built in and nothing to replace. Fixtures with an E27 or GU10 socket take a standard bulb — the product page says which, and whether one is included.

What does the IP rating mean?
It's how well a fixture is sealed. IP65 means dust-tight and safe against water jets — the rating to look for on anything mounted outside or in a wet room. Anything without an IP rating on its page is for indoor, dry use.

Do I need an electrician?
For hard-wired wall and ceiling fixtures, yes — unless you're confident and your local rules allow it. Plug-in, magnetic and rechargeable pieces need nothing but a surface to stick to.

Are these dimmable?
Only where the product page says so. Fitting a non-dimmable LED to a dimmer switch causes flicker and shortens its life.

What voltage are they?
Fixtures listed as AC85–265V run on US household current without an adapter.

Home & textiles

Do cushion covers come with inserts?
No — covers only. That's deliberate: it lets you change a room seasonally without storing a cupboard full of pads. Insert size is listed on each page.

How do I wash a throw?
Cold, gentle, tumble dry low or line dry, no fabric softener. The care guide has the detail.

What size rug do I need?
Measure the space first — sizes are listed in feet on every product page. For a runner, leave 4–6 inches of floor on each side of the rug.

Returns & problems

What's your returns window?
30 days from delivery. Items need to be unused and in their original packaging.

Who pays return shipping?
We do, in full, if the item is damaged, faulty or wrong. If you've changed your mind, it's yours.

It arrived broken.
Photograph it in the box before unpacking further and email us the same day. We'll replace or refund in full, and you won't be asked to ship a broken item back first.

A light stopped working.
Tell us what happened and when. Check the bulb and the wattage rating first — that's the usual culprit — then write to us.